General conditions of Sale

  1. PURPOSE .

These General Conditions of Sale (hereinafter "General Conditions") regulate the sale to final consumers (hereinafter "Customers") of the products marketed by Punto Caffè di Tagliente Rosa (03126940737), in the person of its owner, current in Massafra (TA), at Via Guglielmo Marconi n. 50 (Italia – Italy ) (hereinafter "Punto Caffè") through the Internet site . For the purposes of these General Conditions, the term final consumer means any natural or legal person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.


The information and details contained in the e-commerce simply constitute an invitation to customers to conclude orders by sending the order form - in electronic format - which the customer must complete and confirm in the order summary screen. If the Customer intends to receive the invoice, he must declare it and/or select the appropriate option when ordering. The Customer can indicate a shipping location other than the one shown when filling in his/her personal data and can - independently - enter new addresses, modify or cancel them. Upon confirmation of the order, a summary page is displayed and an e-mail confirming receipt of the order is sent. By sending the order form, the Customer accepts that any purchase contract will be governed by these General Conditions. All orders are, therefore, subject to acceptance by Punto Caffé, which reserves the right not to proceed with any order proposal, if:

  1. the data provided by the Customer when completing the order form are incomplete or incorrect;
  2. the Customer does not qualify as a final consumer or does not meet the requirements to implement the payment conditions;
  3. the Products ordered are not available: Punto Caffè cannot be held responsible for variations in the availability of some Products. If only part of the Products ordered are not available and there are no other causes that may legitimize the non-acceptance of the order proposal, Punto Caffè will be able to proceed with the order proposal limited to the available Products;
  4. destination of the Products located outside the predefined shipping territories.


In the cases indicated above, Punto Caffè will inform the Customer by e-mail or by telephone that the order cannot be accepted (in whole or in part) specifying the reasons and, therefore, the contract cannot - possibly - be understood as concluded: in this case, Punto Caffè will proceed with a refund to the Customer of the sums already paid by the latter. In the event of a refund, Punto Caffè will only use the same payment method used by the Customer to finalize the order.

The purchase contract between the Customer and Punto Caffè will only be concluded when the Customer's order is accepted by Punto Caffè: in this case the latter will send the Customer, to the e-mail address provided by the latter during registration, the confirmation that the order is being executed.


The selling prices of the Products, shipping costs and payment methods are those shown on the Site and are expressed in Euros: the selling prices of the Products include VAT, but do not include shipping costs, which will be added to the total amount due.

Punto Caffè reserves the right to change the prices shown on the Site at any time: in that case the price change will not apply to products subject to orders already confirmed and paid for by the customer, while in no case will Punto Caffè Borbone be held responsible for any price changes.

The Customer undertakes to pay the price of the Products purchased in the following ways:

    1. Online credit card: they are managed directly by the secure servers of third-party companies, which guarantee the security of online transactions: for this reason Punto Caffè is not aware of the data relating to the customer's credit card. Once the order has been received, Punto Caffè will make a pre-authorization request on the Customer's credit card, to ensure that the latter has sufficient funds to complete the transaction. Credit cards will be subject to verifications and authorizations by the institution issuing them. In any case, Punto Caffè will not be responsible for any lack of authorization by the institution in question and, once the contract has been concluded pursuant to the superior art. 2, the charge on the credit card will be definitive;
    2. Advance bank transfer;
    3. PayPal .


The Products will be delivered on the basis of the times and in the manner indicated in the delivery service chosen by the Customer from the options listed on the Site. Transport costs are charged to the Customer, and may vary according to the products contained in the order. However, in the event of an order exceeding € 39.90, shipping is free for the Customer (in case of choosing standard shipping), while for orders above € 69.90 (if choosing express shipping). Once the shipment has been shipped, Punto Caffè will send the Customer a shipment notice e-mail with instructions on how to track and follow the shipment.


Standard Shipping: 2/4 working days €3.90

Express Shipping: 1/2 working days €4.90


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Free shipping for orders over € 49.90, shipping is free for the customer (in case of choosing standard shipping ), while for orders over € 79.90 (in case of choosing express shipping).


Standard Shipping: 2/4 working days €4.90

Express Shipping: 1/2 working days €6.90


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Shipments to countries belonging to the European Community do not have free solutions and are calculated directly at check-out by varying the size and weight of the selected products.



5.1. Right of withdrawal.

The Customer has the right to withdraw without any penalty and without specifying the reason, within the term of 14 (fourteen) working days starting from the day of receipt of the Products purchased on the basis of these General Conditions (hereinafter "Term of Law"): this intention must be communicated to Punto Caffè by certified e-mail (PEC) to the contact present and indicated in the Privacy Policy .

Once the right of withdrawal by law has been exercised, Punto Caffè will organize the return of the Products via PEC or by telephone with the Customer within a further 14 (fourteen) days from the moment in which the Customer has exercised the right of withdrawal. The return costs are charged to the customer.

An essential condition for obtaining a refund is that the integrity of the Products to be returned is preserved: the Products must not have been used and Punto Caffè reserves the right to evaluate the return on a case-by-case basis, based on the consumption made by the Customer.

The Products must be returned using the same shipping packaging.

If the withdrawal has been exercised within the legal term and under the conditions established in this article and the investigations on the returned Products as a result of the withdrawal have been concluded positively, Punto Caffè will send the Customer, via e-mail, the relative confirmation of acceptance of the returned Products and - consequently - Punto Caffè will issue a refund of the sums paid by the Customer for the purchase, reduced by the costs of the original shipment of the goods to the Customer.

Whatever the method of payment used by the Customer, Punto Caffè will make the refund at the latest within a further 14 (fourteen) days from the date on which it has communicated to the Customer the confirmation of acceptance of the returned Products.

5.2. Exchange of goods.

In addition to the right of withdrawal by law pursuant to art. 5.1. above, Punto Caffè will grant an additional period of 16 days to exercise the right to exchange goods: the Customer may request the exchange of goods starting from the fifteenth day of receipt of the Products until the thirtieth day of receipt of the Products.

The right to exchange goods can be exercised by the Customer using the same methods indicated for the right of withdrawal pursuant to art. 5.1, lett. b) and c) above.


The Products sold on the Site are 15zero5, Borbone, Caffitaly and other brands legitimately available to Punto Caffè: the characteristics of each Product are shown on the Site within each product sheet, however the colors of the same may not correspond to the real ones due to the effect of the Internet browser and/or the quality of the monitor used for viewing.


As for the obligations relating to the collection, processing, of the Customer's personal data and the related purposes, as well as the so-called cookies , please refer to the specific information contained in the Site.