Right of Withdrawal (EU Customers)

5.1. Right of withdrawal.

The Customer has the right to withdraw without any penalty and without specifying the reason, within 14 (fourteen) working days from the day of receipt of the Products purchased according to these General Conditions (hereinafter "Legal Term"): this intention must be communicated to Punto Caffè via certified email (PEC) to the contact present and indicated in the Privacy Policy.

This intention must be communicated to Punto Caffè via certified email (PEC) to the contact present and indicated in the Privacy Policy or by using the specific button "WITHDRAW FROM THE CONTRACT HERE" within the Self-Service Withdrawal area.

Standard withdrawal form (Complete and return only if you wish to withdraw from the contract)

To: Punto Caffè — [Viale Marconi 50, Massafra, 74016 (TA)] — [tagliente.rosa@pec.it]

I/We () hereby give notice that I/we () withdraw from my/our () contract of sale of the following goods: __________ Ordered on ()/received on (): __________ Name of consumer(s): __________ Address of consumer(s): __________ Signature of consumer(s) (only if this form is notified on paper): __________ Date: __________

(\) Delete as appropriate*

Once the right of withdrawal has been exercised by law, Punto Caffè will arrange with the Customer, via PEC or by telephone, for the return of the Products within a further 14 (fourteen) days from the moment the Customer exercised the right of withdrawal. The return costs are borne by the Customer.

An essential condition for obtaining the refund is that the integrity of the Products to be returned is preserved: the Products must not have been used and Punto Caffè reserves the right to evaluate the return on a case-by-case basis, based on the consumption made by the Customer.

The Products must be returned using the same shipping packaging.

If the withdrawal has been exercised within the Legal Term and under the conditions established in this article and the checks on the Products returned as a result of the withdrawal have been successfully completed, Punto Caffè will send the Customer, via email, the relevant confirmation of acceptance of the returned Products and - consequently - Punto Caffè will issue a refund of the amounts paid by the Customer for the purchase, less the costs of the original shipment of the goods to the Customer. 

Whatever the payment method used by the Customer, Punto Caffè will make the refund no later than a further 14 (fourteen) days from the date on which it communicated to the Customer the confirmation of acceptance of the returned Products.